Reviews From Acucraft Fireplace Customers

At Acucraft in addition to offering the highest quality fireplaces on the market, our exceptional customer service is what provides the ultimate experience for our customers and has given us a 4.8 star rating on Google!

From Homeowners and Builders to Architects and Designers, we’ll partner with you to make your dream fireplace a reality. We will provide you with technical information, specifications and nearly endless custom options to find the perfect solution for your project. But don’t just take our word for it, read on for Acucraft Customer Reviews.

four sided gas fireplace in san francisco luxury home

“No doubt these are the best fireplaces you can buy.”

 

Anthony M., San Francisco, CA
see through wood burning fireplace in living room

“I am absolutely thrilled with my Acucraft fireplace. I’m amazed that the Acucraft team was able to design the fireplace to the exact specifications needed. I couldn’t be more pleased with every aspect of it.”

Ned P., Milford, NE
single sided high tech wood burning fireplace

“I love my z-max, we use it almost every day in the winter – on the colder days my geo-thermal will not heat my 2,800 sq. ft. home. Our first Christmas in our home, we had a big 13′ tree all decorated, my entire family was at our house – then the power went out for 5 days due to an ice storm. Our home with the Z-MAX was at 72 degrees and we slept in the loft. We are so thankful we bought from Acucraft Fireplaces.”

Pete P., Grove City, OH
single sided wood fireplace with sleeping dog in living room

“We have enjoyed our Z-MAX fireplace since 2008. We often have power outages, sometimes days at a time, here in the rural West Virginia Appalachian Mountains. Our Z-MAX heats our 1,700 square foot home in very cold conditions. We are grateful for a reliable source of heat! Thank you for an excellent product!”

Doug & Mary G, Strange Creek, WV

“I purchased a Hearthroom 44″ single-sided, wood burning fireplace from Mark Kennedy at Acucraft. I spent countless hours of research on my own and with Mark. I’m happy to say we are thrilled with the fireplace and it’s efficiency in our remodeled home. We fill it up at night and it’s still heating our 2,600 sq ft home 10 hours later. A great investment in looks and enjoyment as well as getting us through these cold Michigan winters. I highly recommend speaking to Mark or his team members to find a unit that is right for you!”

Tom McColley, Michigan

“Although my Fireplace has had to have repairs Wyatt has been of great assistance in getting what I needed to rectify the issues and get my unit back in good working order. Thank you”

Don Jones, Virginia
linear see through gas fireplace in hotel lobby

“We love the custom fireplace that you helped us design into the Marriott Indianapolis East’s new lobby!”

Shawn Curran, Curran Architecture, Marriott Indianapolis
high tech wood burning fireplace

“My cousin in the states has purchased 3 Acucraft Fireplaces and when I was building my home over the pond in Ireland, he told me I had to have an Acucraft. I selected the 20 Series because I was looking for heat, the winters here are cold and wet. Everyone at Acucraft was so great to work with, when I called they knew who I was and answered all my questions. They threw the fireplace onto a boat and had it arrive at my job site. I was very impressed right away at how good the fireplace looked and how well the doors are built. We use it all winter long and I am never cold. Cheers.”

Jerry M., Ireland

My wife and I have been burning our 50 Series see-through fireplace since 1998 and we really enjoy it. I have owned and researched many fireplaces and the Acucraft is the best built I have ever seen. My wife really likes how the fireplace looks and how easy it is to control the heat. Today my children have Acucraft Fireplaces in their homes and really enjoy them as well.”

Ralph W., Somers, CT
single sided wood burning fireplace in living room

“I just love my Z-MAX fireplace. I am in an area where my power goes off during the winter and having the Z-MAX to heat my entire house is very reassuring for me to have as a single mother. Working with Acucraft Fireplaces was great; they answered all my questions and made many great recommendations. I use my fireplace almost every day. I purchased my Acucraft Z-MAX fireplace and my gas fireplace through Acucraft.”

Bernadette L., Dryden, MI

“I did think ordering a whole fireplace from a company where I couldn’t see the actual product before seemed a little sketchy. HOWEVER, our custom home fireplace was around the same price as the ones we could find near our house and it was exactly what we wanted! It turned out better than we could have imagined and Acucraft’s great customer service helped out when we ran into road blocks!”

Erica Metzner, West Virginia
see through wood burning fireplace dividing kitchen and living room

“We really like the heat we get from our 50 series see through fireplace. We are up in Northern MN, Ely, and we need the heat in the winter.”

David & Carolynn O., Ely, MN
see through gas fireplace outside Starbucks coffee shop in blaine washington

“These guys are awesome to work with , i was looking for something that was a game changer for the Border town we live in which is Blaine wa, we are on the most northwest corner of Washington state you can be the Canadian-us border 2nd busiest border crossing in the United States and Pacific Ocean Mark Kennedy was the guy who showed us why they were better than the rest and we’re willing to work with us on a very personal and professional scale they delivered on time on our budget and this fireplace is the talk of the town and Vancouver B.C. they absolutely love it the people all the people it sits in front of a new Starbucks that has a 50 ft light house in it and believe me Starbucks was blown away, it not only brings people in but families businesses bring there families for Christmas pictures in front of it , the fire looks and feels amazing, I told mark and crew I needed a fireplace that you could actually see, the reason I say this I have traveled all over the USA Canada and Europe and have seen lots of fireplaces that are huge but they just didn’t look correct , I mean little flame logs don’t look real to hot to be in a public area , but that’s where mark and the team from Acucraft killed this thing is better than I could have imagined beautiful fire large, logs look really unbelievable and they have this thing where the heat comes out nice and warm but you could let child stand and touch the fireplace screen and not even burn them you could lay a baby on it and the baby would just stay warm, so if you’re looking for a USA 🇺🇸 made product from people that listened to what we wanted, I say go to accucraft for quality and unbelievable fireplace thank you again to mark Kennedy and crew at Acucraft. Thank you Michael Hill”

Michael Hill, Washington
see through wood burning fireplace with masonry finish

“I researched my home and options for over two years. I checked every reference and changed my fireplace design 3 times. The employees at Acucraft were very helpful and extremely nice. The fireplace unit (50 Series see-through) is beautiful.”

Jerry C., Atlanta, GA

Thanks for the super blog write-up on The Hermitage Club project, folks. Definitely one for the record books and a worthy accomplishment on many fronts, including our firm. We’re very proud! Thank you for contributing a highlight to the team effort.

Austin Design Inc., Architect
see through wood fireplace

“The fireplace is surrounded by Ferroker Caldera Porcelanosa tile and a solid mahogany mantle. It works beautifully so far to dry out and warm the house, and I have recommended your firm to my neighbor. Thanks for all your kind help on our project.”

Jerry H., Homeowner, Hawaii

“We have a two way fireplace and love it. It heats both the four season porch and the family room depending on where we gather. Great service and great product.”

Tom Kuffel, Wisconsin

“No doubt these are the best fireplaces you can buy.”

Anthony Murch, Minnesota

“Unbelievable customer service and product knowledge awesome company!!”

Mark Settergren, Minnesota

“We have had our Acucraft fireplace for 24 years, and after all that time their tech service is first-rate. Many thanks to Tim (Tech support specialist) for coordinating our service call, and also to Hugh (service technician) who came to our home and expertly performed our repair. We love our wood-burning Acucraft , and absolutely would (and have) recommend their great product.”

Joe Buckley, Minnesota

“We couldn’t be happier with the quality of our fireplace and the customer service we received from Acucraft. Mark Kennedy was very helpful in organizing the transportation of all the parts all the way up here in Fairbanks Alaska. Our fireplace keeps us warm all winter long. We definitely recommend Acucraft!!”

Ernest Sorenson, Alaska
single sided wood burning fireplace with light stone surround

“Finally got the stone on fireplace and absolutely love it.”

Marc J., Minneapolis, MN
inspiration photo of a wood burning fireplace

“I am a homeowner who wants to add a wood-burning fireplace to an existing home. Fortunately I quickly found Acucraft online, because that led me to do Mike who was very generous with his time and knowledge, both on the phone and with emails. Mike not only pointed me to fireplace systems that would provide gracious viewing and be attractive and safe. He also gave me pointers on how to finish it nicely at a reasonable cost. I also was relieved to find out that I can install a safe, beautiful wood-burning fireplace system without much great expense building a masonry chimney. Thanks so much, Mike!”

Suzanne G., Ashville, NC
custom single sided wood fireplace with patina finish and stone surround

“Thanks for all your hard work on this one. Came out just as we envisioned.”

Andrew H., Rochester, NY
large see through wood fireplace with white surround

“Awesome! Just Awesome! What a beautiful fireplace and with the Acucraft combustion air process the flames are just beautiful. Our home is 24’ high and over 50’ long and the see through fireplace heats our entire home. Heating with wood creates such a cozy environment. I can use 16” or up to 40” logs. My friends cannot believe the size of the fireplace and how great it looks.”

Rob B., Kenora, Canada
see through indoor outdoor wood burning fireplace with open doors

“Our 36 Hearthroom fireplace arrived yesterday and we were very pleased.  My husband has been a welder and fabricator for many years and was quite impressed with the workmanship and the materials used on our unit. Thank you for a great product.”

Pam & Shane S., Wever, IA

“We bought a Hearthroom 36 Indoor/Outdoor wood burning fireplace for our new home and had our contractor install it. The fireplace looks great and have enjoyed it this past heating season. Mark Kennedy was a pleasure to work with, along with the rest of the team at Acucraft. We did discover that when it is cold outside and you do not have a fire burning, cold air will come in from the blower vents due to it being an Indoor/Outdoor unit. We had a cover made to put over the fireplace when not in use and this has eliminated the cold air draft through the blower vents.”

James Leathers, West Virginia

“I ordered a 36” hearthroom indoor outdoor fireplace from Acucraft. This thing is built with quality and pride. It’s 100% amazing and is the hot topic when guests are over. I also give customer service a five star.”

Flawless Landscaping LLC, Versailles, PA
custom 4 sided wood fireplace in ski resort dining area

“Definitely one for the record books and a worthy accomplishment on many fronts, including our firm. We’re very proud! Thank you for contributing a highlight to the team effort.”

Austin Design Inc., The Hermitage Club, Wilmington, VT
chalet single sided wood burning fireplace with masonry finish

“We installed one of their wood burning fire places in our new home when we built and it is great. We have 2,200 sq ft on the first floor and I can put a fire in it and it will hear our whole home much quicker than our central heat system can. We have it ducted into our central heat system and can turn the fan on to draw the heat from fire place to the rest of the house. It can be 30 degrees out side and I can make a fire and it will bring the inside temperature up to around 70 degrees. We have to start choking the fire back or it will cook us right out of here. I am very happy with this fire place and we use it every winter.”

Brandon Weeks, Pennsylvania
see through wood burning fireplace with stone finish

“We have really been enjoying our fireplace, it is an excellent product.”

Jack N., Blue Mounds, WI
wood burning fireplace with open doors

“Chris and Wyatt are absolutely amazing. They are outstanding with their customer service and always make sure that everything is handled immediately and with the utmost attention to detail. We have worked with them for 8+ years and have referred many people to them over the years! Not many companies have the customer service level that Acucraft does! They are simply put-THE BEST!!”

Nicole Van Patten, Minnesota
high tech masonry wood burning fireplace

“I purchased my 20 Series Fireplace from Acucraft Fireplaces in 2001. I use the fireplace to heat my entire home. I installed an additional ceiling fan in my great room and I have an extra-large air return in my great room. These two components aid in the whole house heating, all our bedrooms I am able to keep at a perfect 72 degrees. My fireplace is the best product I purchased for my new home. We use the fireplace as a supplemental heat source. The best part is not losing any heat up the chimney, by using outside air with the Acucraft airtight doors.”

Michael B., North Ridgeville, OH
single sided wood burning fireplace with christmas tree

“During Christmas in 2004 we lost power due to an ice storm. The power was out for 7 and a half days.  We hosted our family- cousin’s, widowed mother and nephew.  Our Acucraft Z-Max kept us all warm through the holidays!  It heated our entire 3,100 square foot home!  I have used my fireplace for heat for the last 9 years using only 4 1/2 cords of wood per year.  I call the owner of Acucraft Fireplaces every year to tell him how much I love his fireplace and what a quality product it is.”

Rick W., Hillsboro, OH
single sided wood burning fireplace with masonry surround

“My wife and I just love our Acucraft 20 Series fireplace. We use the fireplace as a supplemental heat source. The best part is not losing any heat up the chimney, by using outside air with the Acucraft airtight doors.”

Roger, H., Elk River, MN
single sided wood burning fireplace at christmas time

“I stopped by last Tuesday to get items for my Acucraft fireplace and got the chance to learn some things about my fireplace!! Thanks so much for the items!! Here is a photo of our awesome Acucraft fireplace we truly enjoy that was in our home when we purchased it back in June 2018. Thanks again and very nice to meet and talk with you!!”

Chad B, Buffalo, MN
cooking in wood burning fireplace with family

“We really like our Acucraft Fireplace. We use the fireplace and the BBQ Grill all winter long. Acucraft, thank you for making such a great fireplace!”

Sumi H., Hokkaido, Japan

“Wow! We knew we loved our fireplace but we are even more grateful we put in a wood burning Acucraft fireplace. Our house stayed so toasty warm during the coldest weather Minnesota has experienced in over 20 years. And, our furnace hardly even came on! What’s even better was the piece of mind it gave when our power went out for nearly 2 hours. The house temperatures didn’t drop a single degree! I am confident we would have been warm all night had the power not returned. Thank you, Acucraft, for making and installing such a great fireplace!”

Leah Burquest, Minnesota

“It’s a great fireplace. We could not be happier.”

Mike B., Homeowner, Michigan

“Dear Acucraft, I wanted to write and tell the entire staff at Acucraft what a truly superior product you produce. We bought our Acucraft Hearthroom 44 about a year and a half ago, and our contractor has finally gotten it installed just in time for the wood burning season. After three fires we are mightily impressed. Not only is your fireplace the showpiece of our new log home, but it’s performance is head and shoulders above any other fireplace I have ever owned or used. The draw is astonishing and fires light readily and burn completely. There is no smoldering or partial burn. To put it plainly, your product rocks! Worth every penny. Thanks Acucraft!”

Sterling Hart, Liberty, Tennessee

“I shopped for our new fireplace extensively. You will not find a better product anywhere. From the sales process, to design, to fabrication, and delivery, Acucraft deserves the highest marks.”

Mike Basil, Michigan

“We are thrilled with our Acucraft double sided wood burning fireplace! Our home is a new construction in TN and we wanted the wood burning but still the beautiful fireplace. Acucraft was it! Mark Kennedy was very helpful in determining what we needed and helping arrange everything. See the photos of the great room side and then the master bedroom.”

Martha Cross, Tennessee

“I have installed hundreds of fireplaces over the span of 20 years. Acucraft is always just better. From a installer point of view who also builds masonry and custom fireplaces the components used in Acucraft fireplaces are robust and the best quality you can buy. The boxes themselves are well welded well designed and HEAVY duty.”

Lou Ramierz, Texas

“My wife and I worked with Acucraft to custom build two front entrance fire torches for our home. Their dynamic team brought our idea to life, and they turned out amazing!!! Not only did they communicate throughout the project, but they delivered and installed them professionally and ahead of schedule. We highly recommend Acucraft!”

Mike Smith, Minnesota
front facing wood burning fireplace

“We received the fireplace today and I’m going to go ahead and tell you that we are going absolutely love the fireplace. It’s bigger and better than I ever thought it would be.”

 

Scott S., Maysville, KY
fire table

“I stopped by last Tuesday to get some items for my Acucraft fireplace and got the chance to learn some things about my fireplace!! Thanks so much for the items!!! Here are some photos of our awesome Acucraft fireplace we truly enjoy that was in our home when we purchased it back in June 2018. Thanks again and very nice to meet and talk with you!!!”

 

Chad B., Acucraft Owner
single sided wood fireplace with masonry surround

“We appreciate your attention in filling our request for the blower for our Acucraft fireplace. Your product will withstand the test of time. Thanks again!”

Ron & Linda G, MN
single sided modern wood fireplace

“My wife and I purchased our Acucraft Z-Max 5 years ago. We built our 3500 sq ft house ourselves. We installed R-33 in the roof system and R-19 in the walls with 1/2 log siding. We intended for the fireplace to be a supplemental heat source. After our first few fires using the blowers the Max heated our entire house, even with the 26′ ceilings! Not only is the fireplace a great heat source, it’s also very efficient. We usually have 20 to 30 fires a month with good seasoned hardwood that burn all night. I clean the interior after each burn. There is less than a 2 gal. Bucket full of ashes! Great engineering! “

Mike and Robin B., West Milford, WV
see through indoor outdoor wood fireplace with christmas tree

“We uncrated the (Hearthroom 44 IO) and everything was intact and per our order. The fireplace is very impressive and we are delighted that we did business with you. It is definitely a robust design and will be a wonderful part of our living area expansion. Thank you for your company’s commitment to quality and attention to detail! Now we will have the fun task of putting it on the foundation designed for it.”

George N., Columbia, TN
single sided wood burning fireplace with stone surround in living room

“We are very pleased with our fireplace! Thank you for standing behind your product.”

Karen S., Limington, ME
outdoor open gas fireplace with logs at four seasons resort bar

“My experience with Acucraft has been great. I think you guys are very organized and seem always on-hand for any assistance. The overall design of the fireplace looks great and fits well with the owner’s own vision. I appreciate the call and hope that we have another chance to work together on a future project. I’ll be sure to let you know if we need more help getting another fireplace designed and produced.”

Todd Hart, Newland Interiors, Four Seasons Resort - Dallas, TX
Linear see through gas fireplace in kitchen

“I have this fireplace and it’s the best investment we did in our new construction home…everyone loves it!”

 

Eduardo Muniz, Boston Best Construction
single sided wood burning fireplace with stone surround

“Our fireplace is working wonderful and thanks for all your help in making this a reality for Jill and myself. This will be a focal point in our cabin in Northern Wisconsin for generations to come! “

Ralph P., Northern WI
single sided wood fireplace masonry fireplace with stone surround

“I have been burning my Acucraft fireplace for over 17 years. It is by far the best product I have ever purchased.”

Dale P., Maple Grove, MN
large wood burning fireplace with stone surround

“Doors ended up perfect. Acucraft did great work, really.”

David D, Minneapolis, MN

“I am a homeowner who wants to add a wood-burning fireplace to an existing home. Fortunately I quickly found Acucraft online, because that led me to Mike who was very generous with his time and knowledge, both on the phone and with emails. Mike not only pointed me to fireplace systems that would provide gracious viewing and be attractive and safe. He also gave me pointers on how to finish it nicely at a reasonable cost. I also was relieved to find out that I can install a safe, beautiful wood-burning fireplace system without the much greater expense of building a masonry chimney. It seems quite clear, dealing with Mike, that Acucraft delivers not only great customer service but also high-quality product, and I love how huge the fireplace viewing areas are!”

Suzanne Goodman, Connecticut
stacked linear gas fireplaces in hotel lobby denver colorado

“We love our fireplaces!”

@GrdHyattDenver, Grand Hyatt Hotel, Denver, CO
see through wood burning fireplace in cabin with stone surround

“My log home company recommended Acucraft Fireplaces and I am so thankful they did. I purchased their see-through and a single-sided fireplace. Building my home took a lot of planning and Acucraft employees were so great to work with. They work with the drafting department to get the fireplace dimensions spec’ed into my plans, the local builder inspector, my builder and my mason. They even coordinated the delivery of my fireplaces to arrive the same day as my logs. Thank you Acucraft for all your assistance, my wife and I really enjoy our fireplaces. The fireplaces are the focal point of our home; keep your eyes open our home is being featured by a log home magazine.”

Gary K., Big Bear Lake, CA
single sided wood burning fireplace with tile finish in living room

“I had another efficient fireplace in my old cabin and one of my favorite differences between the two homes is my Acucraft. I love it and we use the fire screen every morning when we are having coffee and I never could have done that with my other fireplace.”

Peter N., Park Rapids, MN
Acucraft Outdoor Hearthroom 44 Indoor Outdoor Wood Burning Fireplace

“Very happy with our fireplace from Acucraft. Purchased the 44 hearthroom see through for our outdoor patio. Struggled to find a product that would meet the needs we had for burning with only side open until we talked with Mark. He was very helpful throughout the process and provided quick responses to our questions before and after the purchase.”

Chase Higginson, Kentucky
single sided efficient high tech wood fireplace

“We installed one of Acucraft’s wood burning fireplaces in our new home when we built and it is great. We have 2200 sq. ft. on the first floor and I can put a fire in it and it will heat our whole home much quicker than our central heat system can. We have it ducted into our central heat system and can turn the fan on to draw the heat from the fireplace to the rest of the house. It can be 30 degrees outside and I can make a fire and it will bring the inside temperature up to around 70 degrees. We have to start choking the fire back or it will cook us right out of here. I am very happy with this fireplace and we use it every winter.”

Brandon W., Texas