Acucraft Fireplaces is fully committed to providing reliable, long-lasting products backed by transparent warranties and customer-focused guarantees. From our Lifetime Warranty to our Custom Gas Fireplace Price Guarantee and 100% Satisfaction Guarantee, every feature aims to give you peace of mind and long-term value when you invest in an Acucraft fireplace.
Acucraft Limited Lifetime Warranty
Acucraft offers a limited lifetime warranty for standard and custom fireplaces sold directly to the original purchaser. Here are the key coverage areas:
- Firebox Construction: Welds and structure are covered for life.
- Glass Cooling System: Covered under warranty for the original owner.
- Internal Components: Key components such as dampers and doors are protected.
- Factory Defects: Any proven defects in materials or craftsmanship.
Warranty Requirements:
- The unit must be installed and maintained according to Acucraft’s guidelines.
- Warranty applies only to products purchased directly from Acucraft.
- Non-transferable: It applies only to the original purchaser.
This warranty reflects our confidence in the quality and craftsmanship of every Acucraft product.
Acucraft Custom Gas Fireplace Price Guarantee
Read the full price guarantee terms
We’re proud to offer the best price guarantee on custom gas fireplaces. If you find a comparable product at a lower price, Acucraft will match it—or even beat it.
Guarantee Highlights:
- Applies to custom gas fireplaces only
- Must be a comparable product (materials, performance, and size)
- Quote must come from a legitimate, U.S.-based manufacturer
- The lower quote must be submitted within 30 days of your Acucraft quote
This guarantee is part of our mission to provide unmatched value and transparency when you choose Acucraft.
100% Satisfaction Guarantee
Review full terms of our satisfaction guarantee
Customer satisfaction is at the heart of our business. That’s why we offer a 100% Satisfaction Guarantee on ALL our fireplaces.
Here’s how it works:
- If you’re not completely satisfied, just write to us within 60 days of shipment at [email protected] with a brief explanation of your concerns.
- We’ll review your request within 10 business days and let you know if your fireplace qualifies for return.
- If eligible, we’ll send you a Return Authorization (RMA) and guide you through the next steps.
We work closely with homeowners, designers, architects, and contractors to ensure the fireplace you receive is exactly what you envisioned. We’re here to help you create a fireplace you’ll love for years to come—and we stand by that promise.
Why Buy Direct from Acucraft?
Discover the benefits of buying direct
When you buy directly from Acucraft, you’re not only getting factory-direct pricing, but also access to our team of expert designers, engineers, and advisors. This means:
- Better communication throughout your project
- Custom engineering support tailored to your specs
- Fewer middlemen, reducing miscommunication and markup
- Priority service for parts and support
Buying direct ensures full access to all warranty protections and guarantees offered by Acucraft.
Summary of Acucraft’s Warranty & Guarantees
| Feature | Description | Applies To |
|---|---|---|
| Limited Lifetime Warranty | Covers structural defects, glass cooling systems, and internal components | All fireplaces purchased directly |
| Custom Gas Fireplace Price Guarantee | Acucraft will match a lower quote for comparable fireplaces | Custom gas fireplaces only |
| 100% Satisfaction Guarantee | Customers may request a refund within 60 days of shipment with written notice. If they are not 100% satisfied with the fireplace | All fireplaces purchased directly |
| Direct Purchase Advantage | Priority support, no middlemen, custom help | All Acucraft customers |
Questions About Our Fireplace Guarantees?
We’re here to help! If you want more information or have questions about coverage, please contact us directly.
Whether you’re building a home, remodeling a space, or planning a commercial installation, Acucraft stands behind every fireplace with clear promises and dependable support.
